10 Trends: How Are They Impacting Your Business?

The Evolution of the Customer Engagement Center

The days of the traditional “Contact Center” are long gone. The overall trend in this new era of customer-centricity, customer advocacy, and customer lifetime value, is moving the traditional contact center to a “Customer Engagement Center” (CEC)

Download the whitepaper to see how today's successful "Customer Engagement Centers" are excelling with:
  1. Visual IVR, Video and Voice: Keeping customers closer

  2. Omni-channel: Delivering a seamless, no hassle customer engagement experience

  3. Social Media Integration: Building trust and strengthening support

  4. Self-Service: Tightening the customer feedback loop

  5. Virtualization: Going Green and reducing cost

  6. Outbound communications: Optimizing efficiency and reducing customer follow up time...

....and more!  Just complete the form to download your copy of  “TRENDS IN CONTACT CENTERS: The Evolution of the Customer Engagement Center”


Copyright 2014 Enghouse Interactive. All Rights Reserved.
Privacy Policy      About