The days of the traditional “Contact Center” are long gone. The overall trend in this new era of customer-centricity, customer advocacy, and customer lifetime value, is moving the traditional contact center to a “Customer Engagement Center” (CEC)
Visual IVR, Video and Voice: Keeping customers closer
Omni-channel: Delivering a seamless, no hassle customer engagement experience
Social Media Integration: Building trust and strengthening support
Self-Service: Tightening the customer feedback loop
Virtualization: Going Green and reducing cost
Outbound communications: Optimizing efficiency and reducing customer follow up time...
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