Watch the Call Centre Helper Recorded Webinar
- The latest thinking in customer expectations
- Under-promising and over-delivering
- Getting advisors to take ownership
- Agent empowerment
- Automated follow-ups
- How to design contact centre processes
- The Voice of the Customer
- How technology can help exceed customer expectations
- Top tips from the audience
- Winning Tip:
Agenda
Topics discussed
Download recording
Age of Interruption
Getting on the Front Foot with Proactive Customer Service
Get in Shape - Put your Contact Centre on a Diet
Everyone wants an easy life – BUT are you giving your customers one?
Enghouse Interactive Top Tips
Survey
Enghouse Interactive in association with Call Centre Helper, held an interactive webinar exploring the best ways to exceed customer expectations.
Discussing "the customer" both the rational and emotional side, the age of interruptions whereby consumers expect issues to be resolved immediately and effortlessly. Then we went through the best practices of achieving this.
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Customer Emotional Intelligience
Enghouse Interactive
Call Center Software - IVR Solutions - Customer Interaction Management