Download the Contact Babel Inner Circle Guide to Outbound

The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. This Guide aims to give you a detailed and definitive view of outbound touching on areas such as business drivers, technology, HR factors and compliance & regulations.

For many businesses proactive outbound customer communication is a key factor for success. Automated management of outbound call campaigns provides a powerful tool for streamlining those critical high volume business processes. With an advanced solution for outbound communications, organisations can grow and strengthen their customer relationships and uncover new sales opportunities - turning every conversation into a fruitful one.

Enghouse Interactives's Outbound Communicator offers fully compliant Ofcom predictive dialler technology delivering high performance, extraodinary flexibility and user-friendly operation for dynamic outbound campaigns. Businesses can design and configure their outbound communication processes more efficiently from day one with a solution that integrates seamlessly into their existing work environments. Intuitive and clearly structured, the software allows users to quickly set up and implement tailored outbound campaigns without extensive programming skills, and complete them successfully while making the most efficient use of available resources, saving time and costs.

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