Enghouse Interactive is once again a platinum sponsor of this year's "Contact Babel UK Contact Centre Decision-Makers' Guide (2016 - 14th edition)" a major annual report studying the performance, operations, technology and HR aspects of UK contact centre operations.

Contact Babel conducted a detailed questionnaire of  216 contact centre managers and directors across all verticals and sizes to produce their most  comprehensive study of all aspects of the UK contact centre industry.

The UK Contact Centre Decision-Makers' Guide” identifies six of the major pain points and issues that affect the contact centre industry:

• Improving quality and performance
• Maximising efficiency and agent optimisation
• New media and the customer of the future
• Increasing profitability
• HR management
• Strategic directions

Within each section, specific solutions are identified that can be used to solve these issues, along with the analysis of the primary research data that are relevant to this area, including a comprehensive statistical analysis in graphical and tabular form. Third-party whitepapers, case studies and thought leadership pieces may also be used to assist readers who may wish to look more in-depth at specific areas or gain another viewpoint.

Enghouse Interactive invests in supporting the research into the contact centre industry and delivers a consultative approach to your customers across all verticals and sizes.

Please fill out the form to download the report