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Market Guide for Microsoft Skype for Business Contact Centre Partners
   
By 2020, 20% of all new U.S. contact centre seats will be based on Skype for Business contact centre environments*

*Gartner, Market Guide for Microsoft Skype for Business Contact Centre Partners
Bern Elliot | Drew Kraus, 09 August 2016
Enghouse Interactive & Skype for Business Contact Centres
Skype for Business (SfB) has established itself as one of the leaders in providing enterprise Unified Communications (UC) and Gartner states "Microsoft is currently a top three North American telephony provider." However, when it comes to the contact centre, Microsoft Skype for Business does not offer a solution.
   
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