Journey Management in the Contact Center

Tuesday, April 28, 2015 12:00 PM - 1:00 PM ET / 9:00 AM - 10:00 AM PT 

The customer lifecycle is made up of different journeys, each leading to different outcomes. Every journey is unique. Best-in-class contact centers use a structured approach to find the path to happy and loyal customers. Join this upcoming webinar to learn how top performing businesses maximize customer retention rates, boost first contact resolution and agent productivity – all the while enhancing their financial health.

During the webinar, you’ll learn: 

• What is journey management? 
• How to use journey management to maximize omni-channel results 
• Steps to reduce customer effort through self-service 
• How to enable contact center agents with timely and relevant insights 
• Real-life examples from your peers