Register for our Webinar: "Boost Agent Productivity (Without Making Your Contact Center a Sweat Shop)"
August 26, 2014, 9:00 a.m. Pacific / 12:00 p.m. Eastern
Are you arming your agents with the tools that they need to get the most out of their work days? What metrics are you using to coach your team and increase productivity?
Join us for a 1-hour Web session to learn strategies to boost agent productivity and improve your agent coaching -- without turning your contact center into a sweatshop. During the educational session, we'll discuss:
- What industry studies have to say about the state of contact centers
- Tracking the right metrics for success
- Improving call control and call handling efficiency to lower average handle time
- Best practices in quality assurance and coaching