ABOUT THE WEBINAR SERIES
Everyone is busy, so we created this bi-weekly series to help you all improve your contact center operations - in 15 minutes or less! Every other week, our Education Manager, Jason Galeener, tackles a new topic and shares best practices.
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Real-time Speech Analytics
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Migrating From Desktop to Touchpoint
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Using Callback Effectively
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Automated Coaching
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Easy Ways to Shave 15 Seconds off Every Call
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Best Practices for Break and Worktime Reasons
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Why Your 80/20 Service Level Doesn't Work
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How to Use the Learning Center
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UPCOMING SESSIONS
Workforce Management
| Jan 18: | Quality Management Suite | |
Workforce Management 15 Minute Webinar from Enghouse Interactive on Vimeo.