Call Centre IQ - Omnichannel Report

When it comes to the omni-channel revolution, the game has changed. Today’s businesses are no longer debating the importance of the omni-channel customer experience; they recognise it as paramount. In widely embracing the omni-channel revolution, today’s marketplace has effectively ended the philosophical debate.

The 2015/2016 Executive Report on the Omni-Channel Contact Centre works to answer these questions. Upon confirming the aforementioned reality – that businesses do fundamentally accept the omni-channel revolution – it focuses on the inevitable change and associated action. To what extent have today’s contact centers begun the omni-channel transition? How will they accelerate the transition – and realization of the related results? How will this effort impact the business?

Please fill out your details to download the report.

Contact us to learn more about how you improve your channel strategies.


Please complete your details to download the guide

By clicking the submit button, you agree to be kept up to date via email on Enghouse Products, Services, future Webinars, Events & Whitepapers.