Communications Center 8.1 - Available Now!

Provide a Great Customer Experience with EICC v8.1

EICC 8.1 offers you the ability to provide a great customer communications experience.

New features include:

• New operator console interface:

• Improved supervisor visibility: manage agent productivity and quality with new views

• Extended Lync functionality:

• Fresh user experience
• Improved enterprise contact search
• Context sensitive alerting.

• Lync IM queuing for agents
• Media escalation - voice to video and screen share

• Mobility for roaming agents: push queue calls to mobile or home numbers without losing visibility

We are pleased to announce the new release of Enghouse Interactive Communications Center (EICC) v8.1. Experience the new operator console and the latest features.

Read our latest press release to learn more.

WATCH NOW!!!

EICC is a feature-rich multi-channel contact centre solution that provides the tools and information needed to improve response times, control costs, and proactively manage performance across your business.

Resources

Learn more about Enghouse Interactive Communications Center and Enghouse Interactive Operator Console for Lync:

• Communications Center Brochure
  
• Communications Center for Lync Brochure
  
• Operator Console for Lync Brochure
  
• New Enhancements EICC V8.1
  
  

Contact us to learn more

Partners: Access the partner portal for more information