ContactBabel Virtual Contact Center and Beyond

The application of technological abilities to commercial issues has created the virtual contact center which, although located in multiple sites, can still be run as a single entity. The virtual contact center consists of many operations (including homeworkers or satellite offices) which are linked together so as to be viewed and managed as a single mega-site, allowing significant economies of scale and improvements in performance to take place, but hopefully without the attendant problems around environment, morale and attrition that plague many very large operations.