The Modern Credit Unions Contact Center:
- Manage a single queue for all voice, email, webchat, social media, video and SMS customer interactions.
- Access a 360-degree view of historical and predictive data of your customer interactions.
- Ease staff attrition by multi-media blending, as agents find their work is more varied, interesting, and backed by data.
- Impact your bottom-line since
omni-channel
Download Partner Colorado Credit Union's Story
Like many financial institutions, before Enghouse Interactive's help, Partner Colorado was hamstrung by legacy contact center technology that hindered its ability to collaborate, communicate, and operate efficiently. Both employees and customers suffered from their disparate phone system’s tendency to drop calls, inability to transfer calls, and lack of callback tracking.
Agents also struggled with the platform’s lack of user-friendly design and the system’s inability to integrate with Partner Colorado’s home-grown CRM system. The absence of ‘presence’ and flexible reporting prevented visibility on many levels; agents were in the dark about a caller’s history and their colleague’s availability, and managers had no viable way to monitor or effectively report on performance.
See how these challenges and more were solved in our case study today!
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Related Resources for Credit Unions
Want to See Enghouse Interactive's Solutions for Yourself?
Download Partner Colorado Credit Union's Story
Like many financial institutions, before Enghouse Interactive's help, Partner Colorado was hamstrung by legacy contact center technology that hindered its ability to collaborate, communicate, and operate efficiently. Both employees and customers suffered from their disparate phone system’s tendency to drop calls, inability to transfer calls, and lack of callback tracking.
Agents also struggled with the platform’s lack of user-friendly design and the system’s inability to integrate with Partner Colorado’s home-grown CRM system. The absence of ‘presence’ and flexible reporting prevented visibility on many levels; agents were in the dark about a caller’s history and their colleague’s availability, and managers had no viable way to monitor or effectively report on performance.
See how these challenges and more were solved in our case study today!
The Modern Credit Unions Contact Center:
- Manage a single queue for all voice, email,
webchat , social media, video and SMS customer interactions. - Access a 360-degree view of historical and predictive data of your customer interactions.
- Ease staff attrition by multi-media blending, as agents find their work is more varied, interesting, and backed by data.
- Impact your bottom-line since
omni-channel customers spend 20-30% more than single-channel customers
Related Resources for Credit Unions
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Want to See Enghouse Interactive's Solutions for Yourself?
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