Bring your Ideal Customer Journey to Life

Thursday, March 24, 2016  2:00 PM - 3:00 PM ET / 11:00 AM - 12:00 PM PT 

Today’s consumers have higher expectations and more preferences than ever before. As a result, the new norm is channel hopping, which requires contact centers to map out and support the entire customer journey from end-to-end to enable a holistic customer experience. Easier said than done, right?! Whether you’ve already mapped out an extensive customer journey and are looking to fine tune or you’re still puzzled on where to begin and how to execute, this webinar will highlight the essentials to help your contact center bring the customer journey to life. Join us as we dive into the nuts and bolts of building a foolproof customer journey that not only connects previous interactions, but provides a complete journey map that supports any future interaction(s) as well.

During the webinar, you’ll learn:

• How to successfully create, view, and support an omni-channel customer journey 
• Ways to move between channels for a higher first contact resolution
• Methods to leverage quality management to capture the customer experience
• Real-life examples from your peers

Featuring: