Experience Communications Center v8.1

We are pleased to announce the new release of Enghouse Interactive Communications Center (EICC) v8.1. Experience the new operator console and other new features.

Experience the latest from Enghouse Interactive

With the release of EICC v8.1, we've streamlined the Operator Console experience. View our video to get a sneak peek of the updated user interface.

Provide a Great Customer Experience with EICC v8.1

EICC 8.1 offers you the ability to provide a great customer communications experience. New features include:

New operator console interface:
- Fresh user experience
- Improved enterprise contact search
- Context sensitive alerting.
Improved supervisor visibility: manage agent productivity and quality with new views
Extended Lync functionality:
- Lync IM queuing for agents
- Media escalation - voice to video and screen share
Mobility for roaming agents: push queue calls to mobile or home numbers without losing visibility

EICC is a feature-rich multi-channel contact center solution that provides the tools and information needed to improve response times, control costs, and proactively manage performance across your business.

Start your Experience Today

Complete the form below to request additional information and a personalized tour of our latest product releases. To make arrangements for your product upgrade, contact your preferred reseller.

View Updated Product Brochures

Learn more about Enghouse Interactive Communications Center and Enghouse Interactive Operator Console for Lync:

Learn More About the Enghouse Interactive Product Portfolio

Enghouse Interactive offers a complete contact center, unified communications, and self-service solution portfolio:

Communications Portal: an open, standards-based IVR development platform that significantly reduces the time, cost, and complexity of deploying voice and IP communications solutions.
Communications Center: a total solution for any organization seeking to boost the performance of their contact center and put customers at the heart of their business.
IP Call Recording and Quality Management Solutions: enhance business operations, ensure high quality customer service, resolve disputes, and more.
Operator Consoles: give your switchboard operators the best possible tools for professional and efficient call handling.
Knowledge Base and Forum Software: easy-to-use software that gives your customers and agents immediate access to the answers that they need.