Moving the Customer Service Dial in Your Contact Center, One Tool at a Time.
Thursday, December 8, 2016
11 AM Pacific / 2 PM Eastern

Technological innovation is not only continuing, but accelerating in the world of contact centers and customer service. It can leave one's head spinning as to what innovations make sense to incorporate into your portfolio of capabilities to help win, retain, and serve your customers. 

So how do you make sense of it all? What tools make sense to apply to your own operation? 

During this webinar you can expect to learn about:

• Serving consumers in an increasingly omnichannel world
  
• Connecting digital transformation to the contact center
  
• Mapping the maturity and viability of customer service technology choices
  
• Navigating the turbulent waters of customer interaction analytics
  

Guest Speaker:

Art Schoeller VP, Principal Analyst Application Development and Delivery Forrester Research