Webinar: Build IVRs People Actually Like!

Register for our Webinar: "Build IVRs Callers Actually Like!"

July 29, 2014, 9:00 a.m. Pacific / 12:00 p.m. Eastern

Would you like agents who don't get sick, need breaks, take vacations or create HR issues? The answer is IVR. Think IVRs are a thing of the past? Everyone is going to the web for self-service? Think again. Studies show voice is by far the single largest service channel with 70% of a contact center's volume. IVRs can greatly reduce that volume.

But wait – callers don't like IVRs. Not true. They don't like poorly designed IVRs. Join us for a 1-hour Web session to learn strategies to implement a new IVR or replace a poorly designed legacy IVR that will:

  • Be viewed as a benefit by customers
  • Increase in use over time
  • Improve wait times and abandon rates

Complete the form below to reserve your seat for our Webinar on July 29th at 9:00 a.m. Pacific: