VIEW THE WEBINAR RECORDING

· Top challenges influencing omni-channel success

· Three steps to reduce service costs and improve customer satisfaction

· How to choose between specialized vs. blended agents

Thursday, June 23, 2016 @ 2:00-3:00 ET / 11:00-12:00 PT

Happy customers lead to increased revenues, which is why improving the customer experience has become the No.1 focus for contact centers and brought customer journey and omni-channel to center stage of the customer service arena.

There is an undeniable connection between happy agents and happy customers, making it important to pay equal attention to creating happy agents and improving the agent experience.

Join the webinar June 23, where we will:

explore ideas for improving the customer and agent experiences
highlight ways to cultivate agents who are engaged, empowered, and motivated
demonstrate how technology can help the agent in real time

Featuring:

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Blair Pleasant
President & Principal Analyst
COMMfusion LLC

Scott Logan
VP of Marketing, Americas
Enghouse Interactive