Whitepaper: Connected Enterprise

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Top Tips for a Connected Enterprise

It’s a balancing act but for many companies today, the potential benefits outweigh the perceived risks, especially as Lync can be the catalyst that helps make the connected enterprise a reality. So, how can businesses start to put in place the building blocks of the connected enterprise by using unified communications technology together with the latest customer interaction technology?

Download this whitepaper which outlines some of the top tips to avoid the pitfalls and capitalise on the opportunities of a connected enterprise.

2013 UK Contact Centre Decision-Makers' Guide

This guide covers all elements of customer contact - such as social media, customer satisfaction, salaries, agent attrition and absence, budgets, technology, multimedia and strategy.

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