Nemertes Business Value Analysis independently evaluates technology products and services to identify the value to enterprise organizations. Through detailed interviews with technology professionals who use the products or services, Nemertes analyzes and quantifies the real-world benefits and improvements to the efficiency of their organizations.

Key findings from 10 Enghouse Interactive customer interviews show that Enghouse Interactive Contact Center Solutions provide both compelling cost benefits and significant feature benefits covering:

  • Capital, Implementation and Operational Cost
  • Multi-channel access
  • Customer Service Improvements 
  • Per-Call Performance Changes

Business Value Analysis

Enghouse Interactive -the core of any organization's interaction with customers

Nemertes recently provided a detailed report highlighting how beneficial integrating Enghouse Interactive solutions can be for your business
Enghouse Interactive Contact Center Solutions