Using multiple channels to serve customers is the new normal for all contact centers. Savvy businesses differentiate themselves by delivering consistent and personalized messages across multiple channels. Accomplishing this goal is easier said than done. Contact centers must overcome various challenges to build omni-channel capabilities.

This webinar covers:

• Top challenges influencing omni-channel success
• Three steps to reduce service costs and improve customer satisfaction
• How to choose between specialized vs. blended agents
• Real-life examples from your peers

About this Webinar

Omni-Channel Customer Care:
How to Boost Quality of Customer Conversations