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Effectively Reaching Out to Your Customers

Best Practices in Outbound Dialing

Outbound Dialer vendors are always looking for new ways to help contact centers effectively reach their customers.

In this paper we offer tips and insight on 4 distinct, key business areas to help you use dialing technology in order to increase productivity and efficiency at your outbound contact center, focusing on Compliance, Process, Routing, and Resources.

A good outbound dialer will address challenges beyond just automated dialing such as providing technology compliant with industry regulations, maximizing agent time, and utilizing resources more efficiently.

Some of the best practices covered in the whitepaper are:

  • Running new lists through IVR Messages first.
  • Assigning specialties among your agents.
  • Using IVR messages when you need to contact people.
  • Choosing a dialer that automatically maximizes your resources.

Take the first step toward improved productivity.  Complete the simple form to download the full white paper today.