We all know the customer experience reigns supreme, but are your agents really listening to your customers? Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations, every time. Watch this recording as we discuss how you can significantly enhance the overall customer experience with quality monitoring and real-time speech analytics.

This webinar covers:

  • Strategies to improve efficiency by evaluating agents
  • How to quickly identify training gaps and improve coaching
  • Methods for reducing liability and maintaining compliance
  • Tactics to boost agent skill levels, satisfaction, and retention


About this Webinar

Quality Management in the Contact Center:
Are you Listening to your Customers?

Quality Management in the Contact Center

Enhance the overall customer experience with quality monitoring and real-time speech analytics