What do people really think of Skype for Business in the contact centre?
We asked our twitter community
Do enterprises really understand the benefits of Skype for Business?
To be digitally connected we asked some of our twitter followers their opinions on Skype for Business for the contact centre.
We discovered some interesting points, it seems that many businesses are seeing Skype for Business as a video tool only. In a sense, this is the inevitable price of Skype’s initial success as a consumer solution. In this environment, its primary use is to establish and maintain visual communication between individuals, who may be geographically dispersed. This is the environment where, even today, many business users first encounter the tool and this inevitably has an ongoing impact on their perception of it.
However, its much more with the ability to link Skype for Business and contact centre services as part of an overall offering represents a powerful combination for any solutions provider. Enghouse Interactive is certainly a leading light in this respect and now claims over 400 customer service deployments on Skype for Business - a figure which is growing rapidly all the time.
Read more of what our twitter community had to say, by downloading our WHITEPAPER: What do people really think of Skype for Business in the contact centre?