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The overall trend in this new era of customer-centricity, customer advocacy, and customer lifetime value, is moving the traditional contact center to a “Customer Engagement Center” (CEC).

Download your copy of  “TRENDS IN CONTACT CENTERS: The Evolution of the Customer Engagement Center”  to see how some of today's successful "Customer Engagement Centers" and large brands are excelling with

  • Visual IVR, Video and Voice
  • Omni-channel experiences
  • Social Media Integration
  • Virtualization 

See how easy it is to start implementing these best practices throughout your own Customer Engagement Center




 

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Tern Systems’ IVR Market Report projects a CAGR of 64.2% for Visual IVR in 2014 - 2018,  with a signifcant increase in CAGR of 80% projected for Natural Language IVR