The overall trend in this new era of customer-centricity, customer advocacy, and customer lifetime value, is moving the traditional contact center to a “Customer Engagement Center” (CEC).
Download your copy of “TRENDS IN CONTACT CENTERS: The Evolution of the Customer Engagement Center” to see how some of today's successful "Customer Engagement Centers" and large brands are excelling with
See how easy it is to start implementing these best practices throughout your own Customer Engagement Center
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Tern Systems’ IVR Market Report projects a CAGR of 64.2% for Visual IVR in 2014 - 2018, with a signifcant increase in CAGR of 80% projected for Natural Language IVR