TOUCHPOINT AGENT -MICROSOFT OFFICE 365 CLOUD SOLUTION

Creating Better Journeys, Every day

Is your help desk being all it can be? Add value to your business organization and create a contact center with capability! Enghouse Interactive enhances your cloud based Skype for Business call queues with the power of TouchPoint to create superior user and customer experiences. 

  • MEETING YOUR NEEDS:  Not every business requires a full-blown omni-channel contact center solution

  • ENHANCING SKYPE FOR BUSINESS CALL QUEUES:  Fully integrated with Skype for Business, TouchPoint Agent provides a professional desktop call handling solution with no need for additional hardware or IT infrastructure. 

  • CREATED ADDED VALUE:  TouchPoint Agent enhances Skype for Business cloud call queues by enabling managers with a richer understanding of Agent status and presence information that can be reported on to help drive your contact center’s performance

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