Join Us June 7th, 2017 @ 2pm EST 

Are you getting the most out of your CC Reports? Are you using your CC Reports the fullest?

 In this two-hour reports webinar we will discuss the reports user interface, describe how to enter appropriate parameters, and discuss report outputs and what they mean. Discover the main reports used for analyzing the health of your queues, what to look for specifically in order to reduce hold times and improve the caller experience, and review the best reports for deciphering your agent's productivity and scheduling.

No time to run reports daily? We walk through the steps of configuring personal reports that can then be scheduled. You are guaranteed to pick up on some tips and tricks that you can apply to your call center reporting immediately!

Presented By:

Dane Smith  Training Manager Enghouse Interactive