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·         Top challenges influencing omni-channel success

·         Three steps to reduce service costs and improve customer satisfaction

·         How to choose between specialized vs. blended agents

Join Us August 16th, 2017 @ 1 pm EST 

Webinar: TouchPoint Tips and Tricks! 

Join us as we go through TouchPoint tips and tricks along with an introduction to some new features and enhancements in TouchPoint v.10! We’ll review some lesser knows features when setting up and using TouchPoint such as creating groups and adding favorites, setting KPI’s for your queues or agents, and adding additional webpage tabs as well.

Presented By:


Dane Smith 
Training Manager
Enghouse Interactive

Watch the Overview!