FIVE KEY ADVANTAGES OF MODERN WORKFORCE MANAGEMENT
To exceed customers’ expectations and deliver consistent service while controlling costs; today’s contact centers must have the ability to quickly adapt their workforce by accurately anticipating, planning and responding to the ever-changing dynamics of customer behaviors. Community WFM is the first truly collaborative workforce management system that revolutionizes the way WFM Analyst collaborates with agents and supervisors using a built-in communications framework.
During this webinar, you will be presented with five key benefits of Community WFM including:
- Key usability advantages of Community’s modern WFM design
- The flexibility of unlimited staff planning & “What-if” Analysis
- The impact of Schedule Optimization
- Traditional Intraday Management vs Adaptive Intraday Management
- The empowerment of agent mobilization
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Presented by:
Co-founder and CEO, WFMSG
