Enghouse believe that customer experience excellence is achieved by the quality of service you provide . How it's an on-going process of building and sustaining customer loyalty, as quality is not an act it's a habit, and always the result of intelligent effort.

But whether the quality of service you need to provide is personalised, through an operator centre, or a multi-channel, multi-site contact centre. Enghouse have the knowledge, the products, partners and the expertise to deliver the right solution to help you deliver excellent quality service to all your customers.

Join Enghouse and team at the VIP Lounge at the Hilton Olympia,  for our hands-on workshops, where you can have one-to-one discussions with our team of experts, see a live product demonstrations and sneak peek of our latest edition to the Enghouse portfolio.

We have 3 workshops running in the Holland and Napier rooms at the Hilton Olympia.

• With the increase in desire within contact centres to improve upon customer satisfaction and experience, interaction recording and monitoring are at the forefront of that battle. Quality Management Suite and Real-Time Speech Analytics, are Enghouse's new generation of interaction recording/analytics solutions to bring the whole contact centre into play with the right blend of technology to deliver the level of service customers are increasingly looking for.

• The rapid advance of digital has us more connected than ever. To remain competitive in the digital era, the future of connected enterprise need to be Digital by Design. Building a Digital DNA for your business is the most important part in in connecting your customers to all people, processes and technology across your organisation.

• The cloud-based contact centre infrastructure market has matured rapidly, and now there is a "standard" set of capabilities that many vendors are trying to deliver to their customers. There are many reasons why enterprises are willing to move their contact centre solution to the cloud, including the ability to handle multi-channel inbound, outbound, email, chat/instant messaging, social media interactions, etc.

Workshops start from midday, so why don't you join us. Food and drink will be available at each workshop.

We will also share results of our recent survey "You get what you measure"   how information is key in running a customer contact centre, what it means to you and your business, and understand how you are achieving this, to help you build a 'quality' centre.

Please make sure you reserve your place to avoid disappointment.

High quality watches have long been defined by their ability to keep unfailingly accurate time, and iWatch is no expection. Reserve your place on one of our workshops for your chance to win an Apple iwatch.