Watch the Call Centre Helper Recorded Webinar

  • The latest thinking in customer expectations
  • Under-promising and over-delivering
  • Getting advisors to take ownership
  • Agent empowerment
  • Automated follow-ups
  • How to design contact centre processes
  • The Voice of the Customer
  • How technology can help exceed customer expectations
  • Top tips from the audience
  • Winning Tip:


Topics discussed

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Age of Interruption

Enghouse Interactive Top Tips


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Enghouse Interactive in association with Call Centre Helper, held an interactive webinar exploring the best ways to exceed customer expectations.

Discussing "the customer" both the rational and emotional side, the age of interruptions whereby consumers expect issues to be resolved immediately and effortlessly. Then we went through the best practices of achieving this.

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Customer Emotional Intelligience

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Enghouse Interactive

Call Center Software - IVR Solutions - Customer Interaction Management