In the financial services sector, customer experience is currently changing particularly rapidly: new market participants are increasingly intensifying competition and changing the traditional methods of banking. In addition, more and more consumers are forgoing personal and telephone contacts and are increasingly using digital channels.
The financial sector – the highest benchmark for customer service
Find out how financial service providers are tackling the daunting customer service challenges. Even if your company isn't in the financial industry, it's worth looking at a sector, that naturally sets the bar very high when it comes to customer service.
Sensitive data, tougher competition and changing customer behavior
The massive challenges are not only due to the handling of data that tends to be particularly sensitive, a constantly intensifying competitive situation and the changing behavior of customers. A significant innovation backlog in terms of AI and modern automation processes must also be managed and implemented.
