Ready for a challenge?
Have you wanted to try new contact centre applications but didn't know where to start? Take the Enghouse challenge and improve your operations in 90 days.
Customer loyalty is built on providing customers the same level of professionalism and service regardless of whether they choose to contact you via phone, email, web-chat or SMS. Unhappy customers don’t hang around – they hang up!
Transform your customer service by providing the service levels your customers want to engage with, by trying any of the applications free for 90 days.
The right kit to succeed
Do you have an Enghouse Interactive contact centre, or looking to buy an Enghouse contact centre? There is an array of additional applications which can simply be configured and can dramatically improve operations - in quality, efficiency and control.
Try something simple like callback, or have visibility through a wallboard in your call centre. Try a new media channel such as email, web-chat or SMS to build your omnichannel strategy and open new access for customers to the business.
Callers request automatic call back while retaining position in queue. Agents handle callbacks as queued interactions. Lowering your call costs.
Have greater visibility of your operations with your own customised wallboard. Keeping you up to date with the status of the contact centre activity in real time.
When agents aren’t busy, outdial lets them increase customer satisfaction and sales. They can proactively look after customers, promote specials, follow up opportunities or attend to service issues.
Use call recording and quality monitoring to help businesses resolve customer disputes, improve customer service, comply with legal requirements and increase employee productivity.
Expand your customer’s communication channels by allowing agents to handle and manage all supported media types through the same application the agent uses to manage existing voice interactions - Email, Webchat, SMS, Fax
Survey your customers regardless of how they contact you. With EICC Survey, you can now capture feedback from customers that interact with your agents using email or web chat.
Take the challenge - improve operations in 90 days!
Which applications would you like to try?
