Why Cloud Based Contact Centers are Winners

Wednesday, October 26, 10:00 AM New York / 3:00 PM London

Featuring: Donna Fluss, President, DMG Consulting LLC

The adoption of cloud-based contact centers has been impressive and growth in the number of contact centers who adopt cloud infrastructure is predicted to continue at a rapid rate.  The contact center as a service (CCaaS) model meets key customer needs for flexibility, scalability, an OPEX purchase model, and a lessening of the burden on their IT staff. The value proposition and total cost of ownership for cloud contact center solutions is strong.

There are a large number of cloud contact center solution providers and the market is in flux. Service Providers, whether CSPs, ISPs, MSPS, SIs, or BPOs, are ideally positioned to offer cloud-based contact center solutions - and to differentiate their solutions from others offering CCaaS and to take the lead!

This webinar is focused on Service Providers and what they need
to know to be winners in the cloud contact center market.

Donna Fluss of DMG Consulting, a highly regarded expert on contact center and the publisher of the Cloud-Based Contact Center Infrastructure Market Report, the authoritative analysis of this dynamic market, will discuss:

  • Cloud-based contact center solutions
  • The strength of the cloud contact center market
  • What your prospects want in a cloud service provider and how to meet their needs

And as a thank you from your Enghouse Interactive team to those attending this webinar you will have access to two special articles authored by DMG Consulting and focused on cloud contact center service providers:

Tips for Service Providers Selling Contact Center Services 

What Contact Centers Want Most from Cloud Technology Providers

·         Top challenges influencing omni-channel success

·         Three steps to reduce service costs and improve customer satisfaction

·         How to choose between specialized vs. blended agents

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0111_highRes ppa.jpgDonna Fluss, President of DMG Consulting LLC, is highly regarded by industry, enterprise, contact center and financial leaders as one of the foremost experts on contact center, analytics and the back office.  With 30 years of experience helping organizations build world-class contact centers and back office operating environments, and assisting vendors to develop and deliver competitive solutions, Fluss created DMG Consulting to deliver unparalleled and unbiased research, analysis and consulting services. She is a renowned speaker, author and expert source for industry and business publications. She can be reached at [email protected].