Last updated September 2023
Note: There was no version 13.0; Releases move from 12.1 to 14.0. 

Enghouse support may be available for a further 6-month grace period on negotiation.
All versions older than 9.0 (that is, version 8.1 and earlier) qualify for online/pre-negotiated support only.

Important End of Sale and End of Life Announcements (also see right)

Communications Center End of Support – NEC SV9100
In Communications Center 14.0 there will be no support for NEC SV9100. The last date for sale of Communications Center with NEC SV9100 is with release 12.1 SP2. No code for SV9100 is shipped with CC 14.0.

Communications Center End of Support – Fax modules
In Communications Center 12.1 there will be no support for Fax, inclusive of Fax Queuing, UC Fax, Fax Email Confirmation Module, and Hardware based Fax Ports. The last date for sale of Communications Center Fax modules is with release 12.0 SP2. End of support for Fax is with the release of CC 12.1 September 2022. No code for Fax is shipped with CC 12.1. 

End of support for Basic Authentication access to Exchange Online APIs for Office 365 customers
Products affected: Unified Messaging Authentication for Microsoft 365, Basic Authentication for Exchange Active Sync (EAS) and Remote PowerShell (RPS) in Exchange Online, Customers using Microsoft 365 as an email system for email queuing.  Post Office Protocol (POP3) and Simple Mail Transport Protocol (SMTP), Customers using Gmail as an email system for email queuing.

End of Support – NEC Univerge 3C
In Communications Center 12.0 there is no support for NEC Univerge 3C. The last date for sale of Communications Center with Univerge 3C is with v11.1 SP2. End of support for Univerge 3C was with the release of v12.0 September 2021. No code for Univerge 3C is shipped with v12.0.