This page defines the Enghouse Interactive policy with relation to the Communications Center* Lifecycle
Version Support Matrix for Communications Center
Effective from September 2021
Copyright © 2020 Enghouse Interactive
Enghouse support may be available for a further 6-month grace period on negotiation.
All versions older than 9.0 (that is, version 8.1 and earlier) qualify for online/pre-negotiated support only.
Important End of Sale and End of Life Announcements
The following module licenses reached End of Sale with the release of Communications Center v10.0:
- Agent Desktop
- Executive Desktop (Corus Desktop)
- Executive Insight (Desktop for Outlook, “D4O”)
- UC Mobile (Executive Mobile)
- Console (this application predates TouchPoint Console)
This has the following implications:
- Versions after 9.1 are unable to support Console or Desktop(Agent, Executive, or inside Outlook)
- Customers remaining on v9.1 using Desktop licenses may continue to purchase additional Desktop licenses, however UC/Executive Mobile is no longer available on any version.
- UC/Executive Mobile is no longer available in the app stores – please note there is currently no replacement for UC/Executive Mobile.
- Desktop will become End of Life on the release of version 13.0. There will be no further support available.
** Color Key and Glossary **
This key relates to the matrix on the left.
* Also known as NEC UCB