Happy customers lead to increased revenues, which is why improving the customer experience has become the No.1 focus for contact centers and brought customer journey and omni-channel to enter stage of the customer service arena.

There is an undeniable connection between happy agents and happy customers, making it important to pay equal attention to creating happy agents and improving the agent experience. Watch this webinar where we will:

  • explore ideas for improving the customer and agent experience
  • highlight ways to cultivate agents who are engaged, empowered, and motivated
  • demonstrate how technology can help the agent in real time

·         Top challenges influencing omni-channel success

·         Three steps to reduce service costs and improve customer satisfaction

·         How to choose between specialized vs. blended agents