Customer service has gained tremendous importance in recent years. It directly influences customer experience and thus becomes a key differentiator for your company. In the second part of our guide series, you will learn how you can significantly improve customer experience with a cloud contact center (CCaaS).
Massive increase in inquiry frequency - automation as a solution
As traditional sales branches with personal advice are now increasingly being replaced by digital offerings, customer service now comes into play much more often than was previously the case. As a company, you should therefore cover routine inquiries via self-service offerings as far as possible. However, you should also make it as easy as possible to make personal contact.
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Tip:
In case you do not know our series of guides on the topic of cloud contact centers, you can download episode 1 focusing on "Customer Centricity" here free of charge.
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