Call Center IQ: Executive Report on the Omni-Channel Customer Experience

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Is your Contact Center Driving your Omnichannel Strategy?

Many retailers recognize that satisfying the demands of today’s highly connected consumers requires a strong commitment to the omnichannel enabling customers to interact with their brands anytime, anywhere, and from any device.

This report, provides insight from Call Center IQ’s annual study and from seven experts with diverse backgrounds and varying ideologies.

It reveals how businesses are currently performing - It reveals business plans of action - which metrics are used?...and it redraws the lines of their business to meet demands of the omni-channel market place - and omni-channel customer.

For further insight download the free report!

Enghouse Interactive

Call Center Software - IVR Solutions - Customer Interaction Management