Providing quality interactions across every channel is the ultimate goal for customer-service-oriented organizations. However, achieving a seamless omni-channel environment is no easy feat. Start setting your contact center up for success in 2016.

This webinar covers:

  • Top challenges influencing omni-channel success
  • How to effectively blend self-service with live interactions
  • Techniques for applying omni-channel quality management to dramatically improve agent efficiency
  • Strategies to monitor quality interactions across channels

About this Webinar

How to Improve your Customer Experience
with Quality Omni-Channel Processes 

Omni-Channel Customer Experience

Learn steps to implement a successful omni-channel environment

Sheila-Smith Analytics