UK - Contact Babel Inner Circle Guide to Self Service

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The Inner Circle Guide to Multichannel Customer Contact:

The definitive analyst study of how email, web chat, SMS, social media, mobile and other channels will fit into the customer contact mix.


2013 UK Contact Centre Decision-Makers' Guide

This guide covers all elements of customer contact - such as social media, customer satisfaction, salaries, agent attrition and absence, budgets, technology, multimedia and strategy.

Once again this year, Contact Babel has demonstrated its continuing status as the most comprehensive study of all aspects of the UK contact centre industry and its role as a chronicler of the fast maturing contact centre space. Enghouse Interactive are focused on supporting the contact centre industry and as a technology provider we see the insight that the guide provides into the views and opinions of users of contact centre solutions from multi-channel, workforce management to self-service, niche channels and cloud solutions as invaluable.

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Enghouse Interactive are pleased to be a key sponsor of the Inner Circle Guide to Self Service 2014. Within this definitive analyst study of how intelligent automated service - via IVR, speech, virtual agents, mobile and social channels - fits into the customer contact mix.

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Call Center Software - IVR Solutions - Customer Interaction Management