Contact Center: Enterprise iAgent Demonstration Videos

iAgent is the next generation of Enghouse Interactive's agent application for enterprise contact centers. Delivering both contact center and IT business benefits, iAgent provides a modern, dynamic and intuitive agent experience, streamlining agent interaction management into a single, powerful and rich multi-channel contact center application. iAgent is a thin-client web application that delivers anytime-anywhere agent access, reduces implementation and training costs, increases security, and simplifies operational management.

iAgent is built on the award winning Contact Center: Enterprise (formerly Syntellect CIM), a highly adaptable, multi-channel platform that enables contact centers to deliver a superior customer experience, increase agent productivity and improve overall contact center performance. With Contact Center: Enterprise, organizations can communication-enable their specific business processes and have the flexibility to deploy on premise or in the cloud, optimizing costs and meeting their contact center needs now and in the future.

Learn more about Contact Center: Enterprise iAgent by viewing the videos below. CLICK HERE to play all the videos.