Accelerate Customer Service Improvements

Customer demands are evolving at a tremendous rate, but how do you grow and strengthen relationships and uncover new opportunities?  An outbound communications strategy has become a key success factor for an increasing number of our clients...

Hear from the Managing Director of Direct Travel Team, Jazz Singh, on how their outbound communication strategy and the out of the box feature rich solution, not only boosted the effectiveness of their outbound campaigns by decreasing call connection times and increasing agent talk time, but also how the short set up time for new campaigns delivered lower costs and greater flexibility. 

Join Enghouse and Direct Travel Team on the 27th April from 11am, for our webinar 'Accelerate Customer Service Improvements'.

Our webinar will cover;

  • Tactics to improve operational efficiency and boost agent talk time
  • How to set up and manage campaigns fast without any programming
  • How to accelerate your outbound customer communication strategy
There will be plenty of opportunity for Q&A at the end of the session.

WEBINAR: Thursday 27 April, 2017 11am

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Niels Richthof
Senior Solutions Specialist, Enghouse Interactive
Jazz Singh
Managing Director, Direct Travel Team
Simon Adnett
Sales Account Director, Enghouse Interactive
"We make extensive use of our Outbound Communicator solution, which offers fully compliant Ofcom predictive dialler technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns."
"With the centralisation, Teleperformance is now able to move agents between project locations independently, which leads to better utilisation of the local diallers and reduced telecommunication costs. Additionally, the solution can now be scaled more easily across sites.”