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·         Top challenges influencing omni-channel success

·         Three steps to reduce service costs and improve customer satisfaction

·         How to choose between specialized vs. blended agents

Tuesday, 10 March 12noon AEDT, 2pm NZDT, 9am SGT

A Register for our webinar on how to introduce practical, achievable AI into the contact centre in 2020.

Guest presenters from Enghouse partners Creative Virtual and Voitec will cut through the buzz and hype to showcase AI that is simple to implement, improving your customer experience delivery while assisting agents with eliminating repetitive, dull work and guaranteeing accurate, consistent responses.

The webinar will demonstrate how AI can:

  • Handle common enquiries
  • Transform your response capability into a 24x7 service
  • Provide agents with an opportunity to focus on higher value interactions



CX: The New Business Differentiator! - Webinar
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How to Introduce Practical AI into the Contact Centre in 2020