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·         Top challenges influencing omni-channel success

·         Three steps to reduce service costs and improve customer satisfaction

·         How to choose between specialized vs. blended agents

Thursday, 26 March 12noon AEDT, 2pm NZDT, 9am SGT

Please join this upcoming webinar where you will get a chance to see exactly what a Microsoft Teams Contact Centre looks like.

Anna Stokes, Director of Product Management from Enghouse, will show attendees:

  • A look at a Microsoft Teams Contact Centre from Enghouse
  • Collaboration and productivity benefits unlocked by combining Teams with your Contact Centre
  • Examples of how front-end agents will be able to interact with back-office skills

CX: The New Business Differentiator! - Webinar
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A Closer Look at a Microsoft Teams Contact Centre